shipping
Exchange & Return Policy
At Güzel Accessories, exchanges and returns are available for all eligible products in accordance with the terms below.
1. Eligibility for Exchange or Return
All products displayed on our store may be eligible for exchange or return according to the terms and conditions stated in this policy.
The product must be returned in its original condition and with its original packaging.
2. Request Approval Time
Exchange or return requests are reviewed and approved within approximately 3 business days.
3. Courier Pickup Time
Once your exchange or return request is approved, a courier is expected to reach you within approximately 3 to 5 business days.
4. How to Request an Exchange or Return
To request an exchange or return, please contact us through WhatsApp using the number shown on your shipping waybill, or contact us through the Contact Us page on our website.
5. Damaged or Defective Products
If the product is damaged, defective, or does not function as agreed, please send us clear photos of the product along with your city, address, and order number.
This information helps us review the case and arrange an exchange where applicable.
6. Full Refund Cases
A full refund may be issued if the product you receive is completely different from the description shown on the product page on our website.
7. Product Expectations
We are not responsible for expectations regarding product use or performance that were not clearly mentioned on the relevant product page on our website.