Exchange and Refund Policy

                                              Exchange & Return Policy

— Güzel Accessories You have 14 days from delivery to request an exchange or return, no reason required. Items must be unused, unworn, and returned in their original packaging.

 How: Contact us via WhatsApp (number on your shipping waybill) or through our Contact Us page, with your order number. What happens next: We review and approve requests within 3 business days; once approved, courier pickup follows within 3–5 business days depending on your location. Damaged, defective, or wrong item? Send photos plus your city, address, and order number — we'll arrange an exchange, repair, or refund at no cost to you. Big mismatch from the listing? Full refund, no questions asked.

 

 For return and exchange page Exchange & Return Policy — Güzel Accessories At Güzel Accessories, we want you to love what you ordered. If something's not right, we make it easy to fix. 1. Return Window You have 14 days from the date you receive your order to request a return or exchange — no reason required. 2. Condition Items must be unused and unworn, in their original packaging. This keeps things fair for every customer shopping the same collection. Exception: items that have been worn, washed, or damaged outside of a manufacturing fault aren't eligible for return — but see Section 5 if something arrived faulty. 3. How to Request Contact us via WhatsApp (the number shown on your shipping waybill) or through our Contact Us page, with your order number. That's it — no forms, no phone trees. 4. What Happens Next

● We review and approve your request within 3 business days

● Once approved, a courier will reach you for pickup within 3–5 business days, depending on your location

● We'll keep you updated at each step so you're never left wondering 5. Damaged, Defective, or Wrong Items If your item arrives damaged, defective, or doesn't function as agreed, send us clear photos along with your city, address, and order number. We'll prioritize these cases and arrange a resolution — exchange, repair, or refund — at no cost to you. 6. Full Refunds If the product you receive is completely different from how it was described or shown on our site, you're entitled to a full refund, no questions asked. 7. Your Peace of Mind Please keep the item in its original condition and packaging until your return is reviewed — this helps us process things quickly and get your resolution to you sooner. 

Easy returns and exchanges within 14 days of delivery. Items must be unused and in original packaging. Contact us via WhatsApp or our Contact Us page with your order number for a hassle-free process.